| Challenging situations | |
| Interpersonal techniques | |
| Leadership & management | |
| Organising techniques | |
| Patient centred services | |
| ROH values: Compassion, Excellence, Innovation, Openness, Pride, Respect | |
| Significant experience: 2 to 5 years | |
| Supervising colleagues | |
| Supporting colleagues | |
| Training delivery | |
| Written and verbal communication |